Frequently Asked Questions
Everything you need to know about our techwear and shipping services.
What is the delivery timeframe for international orders?
International shipping typically takes 5-10 business days depending on your location and chosen shipping method. You will receive a tracking number via email as soon as your order is dispatched from our warehouse.
How do I determine my correct size in KRAKATAU clothing?
Since our garments often feature technical cuts and layering capabilities, we recommend visiting the 'Size Guide' on each product page. Our sizing generally follows standard European measurements unless specified as an oversized fit.
What is your return policy for online purchases?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all technical tags attached to be eligible for a full refund.
Are your jackets waterproof or water-resistant?
KRAKATAU products vary in their level of protection. We use specific ratings like 'waterproof' for fully taped seams and high-pressure membranes, and 'water-resistant' for DWR-coated fabrics. Please check the technical specifications on the product page for exact ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In certain regions, we also offer Klarna for buy-now-pay-later options.
How should I clean my technical outerwear?
To maintain the integrity of the membranes and waterproof coatings, we recommend machine washing at 30°C with a specialized liquid detergent for technical fabrics. Avoid fabric softeners, bleaching, and tumble drying unless specified on the care label.